Welcome to Cnvrse support. Whether you need help setting up the plugin, connecting Telegram, or troubleshooting an issue, you will find the right resources on this page.
Cnvrse Support Resources
Our Cnvrse support documentation covers every aspect of the plugin. From initial installation to advanced integrations, we have step-by-step guides for every feature. Start with the articles below to find answers to the most common questions.
Getting Started
New to Cnvrse? These guides walk you through the entire setup process. Installation takes under five minutes and requires no coding knowledge. After activating the plugin, connect your preferred messaging app and start chatting with visitors immediately.
- Installation guide — install Cnvrse from the WordPress plugin directory and activate it on your site.
- Telegram setup — create a bot with BotFather, paste your token, and start receiving messages on your phone.
- Widget customization — change colors, position, welcome message, and offline behavior from the settings page.
Troubleshooting Common Issues
If something is not working as expected, check these common Cnvrse support solutions first:
- Chat widget not appearing? — Clear your caching plugin and verify the plugin is activated. Some themes require a manual widget placement.
- Telegram not receiving messages? — Verify your bot token and make sure your site uses HTTPS. Telegram requires SSL for webhook connections.
- License key not activating? — Copy the full key from your purchase email. Check for extra spaces at the beginning or end of the key.
- Offline mode not working? — Check the offline settings in the Cnvrse dashboard. Make sure you have configured at least one email address for notifications.
Contact Cnvrse Support
If you cannot find your answer in the documentation, our Cnvrse support team is ready to help. Visit the contact page to submit a support ticket. We respond to all PRO license holders within 12 hours on business days.
Before contacting Cnvrse support, please include your site URL, plugin version number, and a description of the issue. Screenshots help us diagnose problems faster. Check our FAQ page for answers to common questions about pricing, licensing, and features.
Free and PRO Support
All Cnvrse users receive support through our documentation and community resources. PRO license holders receive priority Cnvrse support with faster response times and direct assistance from our development team. If you are using the free version, consider upgrading to Cnvrse PRO for priority access to our support team.